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Please read the following carefully. Your use of the edlwise.ecrater.com web site ("edlwise.ecrater.com") and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").
Shopping with edlwise.ecrater.com
Price
Payment
Credit Card & Paypal
edlwise.ecrater.com
Availability
Delivery
Copyright and Trade Marks
Privacy and Data Policy
Returns
Unwanted Products
Faulty Products
Returning Unwanted or Faulty Products
Unwanted Products - European Distance Selling Directive
Unwanted Goods - Custom-made and other Exempt Products
Our Responsibilities
General
Contacting Us
Shopping with edlwise.ecrater.com
You can Order Products in the following ways:
online via this website;
When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.
When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order.
All new Orders are deemed separate and each is treated individually.
Price
The price for each Product is shown on edlwise.ecrater.com and includes V.A.T and shipping cost.
We always try to make sure that the prices on edlwise.ecrater.com are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
You will be notified of the delivery (Generally is Free shipping)automatically before you submit your credit card details, based on the delivery address you specify.
Prices are quoted on edlwise.ecrater.com in USD - outside the US your credit card company should exchange the amount charged to the currency of your country at the current rate but you may use the "currency converter" to estimate the price in your currency. Please note that the "currency converter" is only a guide and may not accurately reflect current exchange rates. Please note that both charges and refunds are in USD and edlwise.ecrater.com cannot be held responsible for any loss due to exchange rate fluctuations.
Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
Payment
You must pay for your Order before it is delivered and you can do so by Paypal,credit card via Paypal
Orders processed online Paypal. We aim to debit money from your account within one working day after receiving your Order.
To ensure that shopping online is secure, when paying by credit/debit card your details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
Your credit card company may also carry out additional security checks to confirm it is you making the Order. In the event your card is declined please contact your card issuer to authorise the transaction.
All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs.
If the value of the Order exceeds the value of the edlwise.ecrater.com gift voucher, the balance must be paid by credit or debit card.
Unused balances will be held within the recipients voucher for the same period.
Availability
We try to keep edlwise.ecrater.com as up to date as possible and the products and we list the products are in our stock only.
Delivery
We delivers to all destinations around the world.
Delivery may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and we are not responsible for them.
If these local import/custom charges are refused or not paid by the customer, then the item could be returned to us or possibly destroyed if too expensive to return. Please note: If this happens, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned product/s minus any costs incurred in returning them to us.
Orders are despatched either by Hong Kong Post or by courier. Our couriers require a signature and operate between 9am and 5pm on weekdays, so please specify an address where someone will be able to sign for your Order between these hours.
We will make every effort to deliver within the time stated on edlwise.ecrater.com but we will not be liable for any loss caused to you by late delivery.
If the Products are not delivered within the estimated delivery time which we quote, please contact us and we will try and ensure that you receive your Order, as quickly as possible, or if you wish you may cancel your Order and we will refund the money you have paid.
This does not affect your statutory rights as a consumer.
Copyright and Trade Marks
WE not give any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
The copyright in edlwise.ecrater.com and the content of all the software, web site and pages relating to the edlwise.ecrater.com web site is owned by, or licensed to ecrater.com, unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of edlwise.ecrater.com, all photographs on it and its marketing materials.
You may use edlwise.ecrater.com for private and personal non-commercial use only - i.e. to view, copy and print portions of edlwise.ecrater.com for the sole purpose of placing Orders. The materials on edlwise.ecrater.com may not be used for any other purpose.
However, we not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on edlwise.ecrater.com belong to their respective owners.
Privacy and Data Policy
We makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy.
Returns
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.
We will try to attend to all returns as soon as practically possible.
Please note that product returns are not able to be accepted in person at our office address.Please inform us for your send any item to send you the the proper label for it.
Our policy is to ensure that you are satisfied every time you place an Order with edlwise.ecrater.com. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 14 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).
We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the Products.
Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty. Products excluded such as these are clearly marked on the product information page.
This does not affect your statutory rights.
We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 14 days of receipt.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
For help with items later than 30 days after your initial purchase please email us for more information.
This does not affect your Statutory Rights.
Please contact (at [email protected]) to inform us of your wish to return Products.
We may allocate you with a Returns Code which should be included with the package to improve processing of your return.
We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service.
You will be responsible for the returned Products until they reach us.
by email at [email protected];
by post to our Head Office address
where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate.
where you are returning your entire order, we will refund the Standard Delivery charge incurred.
where we collect an item from you, we reserve the right to recover the costs of collection from you.
if you use our FREEPOST address, we will deduct the return postage from your overall refund.
Unwanted Products
Faulty Products
Returning Unwanted or Faulty Products
Unwanted Products - European Distance Selling Regulations (DSRs)
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.
If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number:
We will then arrange for you to be refunded accordingly.
Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:
We will not refund the cost of gift-wrapping, your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our 30-day Money-back Policy above.
Unwanted Products - Custom-made and other Exempt Products
Due to the bespoke nature of Custom-made and other Exempt products we are unable to offer our usual 30 Day Money Back Policy on these items, and due to their nature they are not subject to the right to cancel under the Distance Selling Regulations. These products will be clearly identified as such on their respective product pages.
In addition, certain other products are also exempt from our 30-day Money Back Policy above; these products will be clearly marked on their respective product pages. In the case of these items, the returns period is limited to seven working days following the day of receipt as per the right to cancel under the DSRs above and you shall be responsible for the cost of return.
This does not affect your statutory rights.
Our Responsibilities
We has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on edlwise.ecrater.com or contact us for exact sizes.
We will insure Ordered Products at their retail value whilst being delivered to you. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
We will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services.
Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
You will be responsible for any breach of these terms by you and if you use edlwise.ecrater.com in breach of these terms you will be liable to and will reimburse for any loss or damage caused as a result.
These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit liability for death or personal injury resulting from its negligence nor any fraudulent representation.
We will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.
Please read the instructions, manuals and other user documentation that comes with your Products carefully. we we not involved in the manufacture of Products and will not advise on their use or operation or the manufacturer's guidelines. You are urged to use all Products safely and in accordance with the manufacturer's guidelines.
These terms do not affect your statutory rights as a consumer which are available to you.
Subject as aforesaid, to the maximum extent permitted by law, we excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify as and we will have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
any incorrect or inaccurate information on edlwise.ecrater.com;
any interruptions to or delays in updating edlwise.ecrater.com;
the infringement by any person of any Intellectual Property Rights of any third party caused by their use of edlwise.ecrater.com or any Product purchased through edlwise.ecrater.com;
any loss or damage resulting from your use or the inability to use the edlwise.ecrater.com web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading edlwise.ecrater.com, or from transmissions via emails or attachments received from us or its licensees and affiliates;
the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which edlwise.ecrater.com link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
all representations, warranties, conditions and other terms which but for this notice would have effect.
General
We acts as principal on its own account and not as agent for you or any other person.
If We does not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will at option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and our store and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
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